Our family flew on US Airways to get to and return from San Juan.  This was the debarkation point for our Summer Cruise. 

 

What a mistake.  We didn't know any better, but we do now. 

 

 

I've been on many airlines.  This company has no concept of "customer service".  OK, flying is not easy with increased security and cost cutting.  But, let me tell you, this company will be the next to hit the chopping block.

 

 

I found this article when searching for a snap.  Man do I agree with this editorial....   For us, we departed Cleveland on June 12th with a connecting fligt in Philadelphia.  Our return flight was on the 19th into Philadelphia with an unschedule overnight  stay       and final destination in Cleveland on the 20th.

 

Quote

CWA.net Website
US Airways passengers wait ... and wait ... four to six hours in line...Sunday, June 12, 2005By Bill Heltzel, Pittsburgh Post-GazetteNumerous US Airways travelers missed their scheduled flights from Pittsburgh International Airport yesterday as they stood in line for up to six hours to check bags.US Airways blamed the bottleneck on bad weather. Customers waiting in line drew other conclusions.Only four or five US Airways employees were staffing the baggage and boarding pass counters during most of the morning, travelers said."You can't blame the employees who are here," said Doug Benaman of Robinson. "There's just not enough staff."The other airlines' baggage and ticket counters were not backed up, according to Thomas Hall of Wellsville, Ohio.FULL STORY >Again, management policy of short-staffing causes PR nightmare...Passenger Quotes: "You can't blame the employees who are here. There's just not enough staff.""Only four or five US Airways employees were staffing the baggage and boarding pass counters…"